APOps (2) – Maintains data required for the operations of the system such as device enrollment, Access Control List’s (ACL), groups, users, zones, and so on.There is only one ApAdmin database for all tenants. ApAdmin – Maintains all the system configurations, tenant (customer) configuration, management information, system administration data, and server instrumentation data.The Workspace ONE Assist system is composed of eight databases. The Workspace ONE Assist databases handle system and tenant configuration, operations, and logging such as the accrual of historical device enrollment data. Workspace ONE Assist uses multiple components to facilitate the communication between admins and end-user devices. Workspace ONE Assist requires devices to have the Workspace ONE Intelligent Hub and depending on the device platform, a Remote Management client installed. For the most up-to-date information about the licenses and purchases of Workspace ONE products, see the knowledge base article, Locating Workspace ONE license information in Customer Connect. Workspace ONE Assist is already configured for Workspace ONE UEM SaaS customers who have purchased the upgrade. The combination of remote control and information allows you to troubleshoot any issues on devices quickly and accurately. The Workspace ONE Assist client has support tools and device information available. End users can accept, pause, and end a remote session at any time for privacy reasons. Workspace ONE Assist is privacy-friendly. ![]() VMware Workspace ONE Assist, together with Workspace ONE UEM, enables you to remotely access and troubleshoot devices in real time.
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